Darren Blackwell

Desktop Support

Tampa, FL 33647

Darren.blackwell21@gmail.com - 813-454-5041

WORK EXPERIENCE

GET Marketing

Product Demonstrator - August 2016 to Present

Gordon Enhanced Technology is a third party vendor for the Military Exchange System and wholesale product industry. We carry out direct marketing and sales activities coinciding with manufacturers' sales promotions and retail center events.

*  Demonstrates Apple products and marketing consumer events at Macdill AFB.

*  Coordinates with management and other specialists to implement new strategies for sales.

*  Quickly learn new products and develop strategies for effective demonstration and customer engagement to drive sales.

*  Create brand awareness and enthusiasm to every customer

Desktop Support Administrator

KSH Solutions Inc - January 2016 to Present

I provide technical support for the U.S. Navy SPAWAR system through the Remedy ticketing system, daily responsibilities include the following:

*  POC for the SPAWAR Tampa region providing desktop support/end-user support to CHS Service Desk (9thfl); approx. 30-50 users/EUD's

*  Computer imaging of new and replacement systems, also testing and implementation of new and updated software in accordance with DOD standards. Once compliant, the system is re-deployed within the proper domain.

*  Provide installation, maintenance, and replacement of various peripheral devices.

*  Maintain proper documentation of all assigned EUD's deployed to all end-users for DRMO manager.

Operations Analyst

Xcira - February 2014 to August 2014

Xcira is an IT company that specializes in web-hosting software as a service product's (SAAS) to auction houses such as Christies and Ritchie Brothers. They work relentlessly with the customer(s) so that all transactions online are secure and effective.

*  IT support and monitoring for online auction house sites.

*  Maintained system objectives by gathering pertinent data, identified and evaluated options, and recommended a course of action.

*  Comprehensive knowledge of LAN, WAN, particularly as related to Microsoft products.

*  Knowledge of network switches, routers, TCP/IP, VPN, DNS, DHCP

*  Data entry, typing, customer service, communication, listening, and quick thinking skills used.

EDUCATION

BS in Information Technology

University of Phoenix West Florida Campus - Tampa, FL

2012 to 2016

MILITARY SERVICE

Service Country: United States

Branch: United States Navy

Rank: E-5

January 2007 to August 2011

CERTIFICATIONS

CompTIA Security+

September 2015 to September 2018

Career ID COMP001020899548

SECURITY CLEARANCE

*Interim Secret Clearance- issued January 2016 Sponsored by KSH Solutions

ADDITIONAL INFORMATION

*  Windows Active Directory 2008

*  Tech savvy with the ability to quickly learn new software/hardware attributes

*  Proficient in Windows/Apple proprietary software